❓ Frequently Asked Questions
Everything you need to know about Bright N Wall® products & orders.
🛒 Orders & Payments
How do I place an order?
Browse our Shop and add products to cart, or WhatsApp us at +91 97410 45275 for custom orders. We accept all major payment methods including UPI, cards, and net banking via Razorpay.
What payment methods do you accept?
We accept UPI (GPay, PhonePe, Paytm), Debit/Credit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery for select pin codes.
Can I get a bulk/wholesale price?
Yes! For orders of 10+ pieces, WhatsApp us for a custom quote. We offer attractive bulk pricing for corporate gifts, event gifting, and resellers.
🎨 Customisation
Can I get a completely custom design?
Absolutely. Visit our Custom Order page or WhatsApp your idea — we’ll send a free digital mockup within 24 hours with unlimited revisions until you’re satisfied.
What materials do you use?
We work with premium 3mm and 6mm Acrylic (transparent, coloured, mirror), MDF (plain and pre-painted), ACP (Aluminium Composite Panel), and HPL (High Pressure Laminate) for outdoor-grade boards.
What sizes are available?
Standard sizes range from 6×4 inches to 48×24 inches. Custom sizes are available — just let us know your requirements.
🚚 Shipping & Delivery
How long does delivery take?
Standard products ship in 3–5 business days. Custom orders take 5–7 business days after design approval. Express options are available on request.
Do you ship all over India?
Yes! We ship pan-India via trusted courier partners. Free shipping on orders above ₹999.
How do I track my order?
Once shipped, you’ll receive an SMS/WhatsApp with the tracking number. You can also visit our Track Order page and enter your order ID.
🔄 Returns & Warranty
What is your return policy?
We accept returns within 7 days for manufacturing defects or damage during transit. Custom/personalised orders are non-returnable unless defective. See our full Refund Policy for details.
My product arrived damaged — what do I do?
We’re sorry to hear that! WhatsApp us at +91 97410 45275 with a photo of the damage within 48 hours of delivery and we’ll replace it at no cost.